Hi All,
The Windows and Mac Citrix Workspace clients support Team optimization at the time of writing this article with Linux on the way. Installing Teams on a VDI environment When installing Teams on a VDI environment, it must be installed a certain way. These components open a control virtual channel (CTXMTOP) to the Citrix Workspace app-side media engine. The VDI endpoint decodes and renders the multimedia locally. The video/sharing is “snapped” to the local Microsoft Teams VDI client.
Citrix is aware of this issue and working on a fix in Workspace app. RFWIN-17892 Issue fixed in Workspace app for Windows 2009.6 If the Virtual Desktop does not have a GPU/vGPU, we recommend 'Disable GPU hardware acceleration' in Teams/Settings in order to improve performance and scalability, otherwise Teams will use the VDA's CPU to render.
I'm trying to uninstall Citrix Workspace App from a machine where it's installation was unsuccessful. I uninstalled via the Citrix removal tool and I've run through the manual removal procedure for Citrix Receiver afterwards, as it gave the error below. I've since rebooted and tried to reinstall it, but it states:
Unable to complete the installation.
We have detected a previous installation of Citrix Workspace App.
Please remove all previous installations before continuing.
However the only method of attempting removal now is via the command prompt command:
c:temp>CitrixWorkspaceApp.exe /uninstall
But doing this gives the error:
Citrix Workspace App has stopped working.
If I click to view problem details it states:
Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrolleyExpress.exe
Application Version: 18.12.0.12
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Application Timestamp: 5c0f57ff
Fault Module Name: KERNALBASE.dll
Fault Module Version: 6.1.7601.23367
Fault Module Timestamp: 589c9620
Exception Code: e0434f4d
Exception Offset: 0000c54f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
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Any ideas? (besides rebuilding the device!)
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Thanks